What to Expect

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APPOINTMENT

What to Expect on Your First Visit

In your search for a veterinary facility, we believe you should expect high-quality care as well as great service. Our goal has been to assemble a team committed to providing exceptional client service and veterinary health care. Our commitment to you is to continue to offer our world-class service and a state-of-the-art veterinary facility.

Your pet’s annual vet check-up will include a total physical exam with a thorough investigation of your pet’s head, body, tail, and all his or her assorted cavities. Because even the most cooperative pet may not readily go along with a tooth and gum brushing, an annual cleaning by your veterinarian may be in order. Like you, your pet can lose his or her teeth due to decay and neglect. It’s a good idea to keep an accurate medical diary not only of the procedures and vaccinations your pet receives at the vet but also of notes on things like your pet’s elimination habits and any physical changes or unusual occurrences. Keep track of small shifts in your pet’s behavior, including urinary marking habits and mood swings, along with diet and routine modifications. Take this notebook when you visit the vet. These seemingly unrelated occurrences may help explain the results of your pet’s medical tests.

Our doctors may refer you to a specialist, veterinarians who have completed advanced studies in specialties such as internal medicine, surgery, and emergency care, if your pet must undergo a procedure that requires more precise knowledge and experience.

Payment Options

Payment is expected when services are rendered. In order to focus on our patients’ needs, customer service, and minimizing costs, we do not bill. We accept debit cards, credit cards (Visa, Mastercard, Discover, American Express) checks, and cash. All cards must be signed by the owner of the card.

CareCredit

When unexpected illness strikes a pet, unexpected expense strikes as well. City Pet Hospital understands this and is able to make some special arrangements through the CareCredit program. It takes just five minutes to complete an application and will allow you to break down your payment into six monthly installments. You can either apply at our hospital or apply online.

Highlights of the CareCredit program:

  • Low monthly payments (3% of the total balance)
  • Interest-free for six months
  • Determine approval in a few minutes
  • No annual fee
Pet Insurance

Another popular option for your family and pet is insurance coverage. To learn more, please visit the following pet insurance websites.

Nationwide Pet Insurance
ASPCA Pet Insurance